FARM Team Leader in Hybrid remote in Sacramento, CA 95811

California Public Employees' Retirement System...

The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.

Anticipated Interview Dates: We anticipate virtual interviews being held beginning the week of November 27, 2023. We look forward to meeting with you!

Telework Information:This position is eligible for a full-time remote schedule, with a requirement to occasionally report to the office.

Do you enjoy working in a fast-paced environment where challenging and rewarding work is the norm? Do you have a passion for Customer Service Leadership? Do you enjoy coaching and mentoring team members? If you’ve answered yes to these questions, then you’ve found a position you’d be interested in exploring further!

Our Customer Experience Division is currently seeking a Staff Services Manager I to oversee the hiring, onboarding, development of new contact center agents, and drive our CalPERS mission.

California Public Employees’ Retirement System (CalPERS) seeks a Staff Services Manager I (SSM I), in the Customer Experience Division (CXD), Frontline Agent Readiness and Mentorship (FARM) Team 3. Under the general direction of the Staff Services Manager II (SSM II), the Staff Services Manager I functions as the first level manager over the Frontline Agent Readiness and Mentorship (FARM) Team within the Workforce Strategy and Optimization (WSO) Section, and is responsible for the overall oversight, management, and daily operations of the unit while staying organized with the ability to function in a fast paced environment, set priorities, manage multiple projects, and meet deadlines within challenging and strict time constraints. The Staff Services Manager I responsibilities include personnel management with respect to hiring, onboarding, mentoring, training, assignments, employee performance, employee recognition, and other related areas of supervision to ensure a productive and cohesive work environment. The Staff Serivces Manager I should exhibit good judgment in all work-related activities and utilize appropriate skills to recruit and develop talent, enact change management, and perform data and trend analysis.

Job Type: Full-time

Pay: $6,563.00 – $8,153.00 per month


Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Hybrid remote in Sacramento, CA 95811

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