Overall Job Summary
This position is responsible for enrolling & completing the training course Level 1 provided by Petsense, Paragon, in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and grooming, while also providing the necessary basic skills in safety, pet first aid and CPR, pet handling skills, dog anatomy and dog physiology. This is achieved through a combination of hands-on practice, book work, online exams, watching videos and submitting photos of practical application for grading.
Essential Duties and Responsibilities (Min 5%)
As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:
Maintain regular and predictable attendance.
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
Take the initiative to support selling initiatives (TEAM):
Thank the Customer
Engage with the customer and/or pet
Advise products or services
Make it Memorable
Groom Technicians in Training are required to learn & perform a combination of the following duties throughout their training program. Although daily tasks may vary day to day, our business and staffing model makes it essential every Groom Technicians in Training should be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
Successfully enroll & complete the Paragon training for Level 1 (Groom Tech) by the required timeline of five weeks.
Safe Pet Handling
Bathing, Drying, Brushing and Combing all coat types
Preparatory Hair Trimming
Basic Clipper Techniques
Basic Finishing Techniques
Customer Service Skills
Equipment Handling and Maintenance
Ensures the safety and well-being of animals
Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
Practice Safety and Sanitization protocols
Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
Maintains records of all pet clients to include services provided and vaccination records.
Operate computer as needed.
Recovery of store, if needed.
Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
Complete all documentation associated with any of the above job duties
May also be required to perform other duties as assigned.
Experience: Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
Preferred knowledge, skills or abilities
Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
Communicate effectively with Associates and customers
Display compassion with animals and treat them accordingly
Exhibit attention to detail
Read, write and count to accurately complete all documentation
Problem solving skills
Basic computer skills
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Working environment is favorable, generally working inside with moderate noise.
Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
Exposure to wet conditions, particularly when bathing dogs.
Exposure to cats and dogs of all sizes, breeds, and temperaments.
Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
Ability to utilize grooming instruments including shears and dryers.
Ability to occasionally lift or reach merchandise overhead.
Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
Ability to read, write, and count accurately to complete all documentation.
Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
This position is non-sedentary.
It is essential to operate all equipment related to your job duties effective, safely, properly, and accurately; and to provide the highest level of customer service.
It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.