Hueco Rock Ranch Manager
at The American Alpine Club
Reports To: Lodging Director
Classification: Manager
Location: El Paso, TX
FLSA Code: Exempt
Salary Range: $19 – $22 per hour, housing included
Duration: November 1, 2023 – March 15, 2024, full-time seasonal
Priority will be given to applications received before Monday, September 11, 2023.
The American Alpine Club (AAC) is looking for a multi-talented and self-motivated team member to join us as the Ranch Manager at the Hueco Rock Ranch. The Ranch Manager oversees the Hueco Rock Ranch, which includes ensuring the success of the AACs Hueco Rock Ranch by overseeing part-time staff, daily operations, maintenance, and guest services. This includes networking with local stakeholders and the AAC Volunteer Network to build in-house and collaborative community programs that support the AAC mission. Onsite lodging is provided by the American Alpine Club and is required for the duration of the season.
Supervisor Responsibilities
Assist the Lodging Director in hiring and training seasonal staff and returning staff
Manage onsite staff
Participate in staff performance reviews
Assist the Lodging Director in building processes, including onboarding, standard operating procedures, and maintenance tracking to inform the budget
Ensure rules and regulations are clearly visible to all guests and staff
Be present during all inspections at the ranch and communicate effectively to satisfy any questions that may arise
Communicate updates and events to lodging staff as it relates to the AAC and its programs
Communicate with organizations and event partners effectively
Respond to guest or audience comments, messages, and emails directly in a timely manner
Financial Responsibilities
Daily accounting and monthly deposits and inventory
Expense and reimbursement tracking
Manage to the Hueco Rock Ranch budget
Guest Services & Ranch Operations
Daily monitoring of the Rock Ranchs email account
Monitor the online reservation system
Collect fees
Record all transactions on a daily basis
Manage guest concerns and conflicts
Provide ranch, regional, and AAC information to guests as well as its target audience as it relates to the Hueco Rock Ranch and the AACs Lodging Department
Maintenance and Housekeeping
Monitor the plumbing systems and electrical systems for issues; have basic knowledge of electrical, plumbing, and groundskeeping skills
Oversee and assist in the daily cleaning of the barn and residence
Keep the ranch and facilities free of trash and other debris
Purchase materials as necessary for maintenance and repairs
Public Relations & Marketing
Network, develop, and maintain positive working relationships with local and regional outdoor organizations and AAC staff and volunteers to create educational and community-orientated events and programs
Collaborate with Marketing to promote the AAC and the El Paso facility on Instagram and Facebook, as well as maintain the HRR webpage
Work with the Lodging Director to collaborate cross-departmentally to ensure fundraising and communications support for facility repairs and program initiatives.
Promote and sell merchandise
You are a strong fit for this role if you:
Believe in the AAC vision and mission
Have excellent interpersonal and communication skills and an ability to represent the AAC in a professional manner at all times
Are able to communicate effectively among a diversity of lived experiences and identities
Have experience with management, events, marketing, and guest or client services
Have a solution-based approach and attention to detail
Have experience record keeping
Are able to work independently and in collaboration with a team
Are competent with Google Suites
Are creative and eager to learn and grow new skills
Are at least 21 years of age
Preferred: have 1-2 years of social media or content development experience
Preferred: First Aid training
Environment
65% Desk work Typical office work on a computer utilizing GSuites, Slack, Zoom, and other computer-based programs.
35% Physical work This position requires some physical work, including assisting with receiving and distributing inventory, room turnover, facility maintenance and cleaning, setting up and breaking down events, etc.
Benefits
The AAC offers seasonal full-time employees a wellness program, flexible work scheduling, pro deals, and paid time off. Benefits are reviewed annually and change as needed. Team members are notified when any benefit changes occur.
How to Apply
All who love the AAC mission are encouraged to apply, including people of color, Black, Indigenous, transgender, and non-binary individuals. Apply online. No phone calls, please. Cover letters are strongly encouraged. Priority will be given to applicants who apply by September 11, 2023.
The AAC is an equal-opportunity employer. Your gender, religion, sex life, skin color, first language, marital status, and size and ability of your body do not factor into employment decisions here.
About the AACFounded in 1902, the American Alpine Club (AAC) envisions a united community of competent climbers and healthy climbing landscapes. For more than a century, the AAC has inspired climbers to dream and reach further, to push themselves and the boundaries of climbing. The AAC supports the climbing community through education and resources, community building, policy and advocacy, and memorializing and archiving climbing history. The AAC represents the interests of its more than 25,000 members from all climbing disciplines.
Located in Golden, CO, the AAC jointly owns and operates the American Mountaineering Center and the American Mountaineering Museum with the Colorado Mountain Club. The American Alpine Club Library is North Americas largest collection of books and artifacts dedicated to climbing and climbing history, with over 190,000 volumes. Additionally, the American Alpine Club operates campgrounds and lodges supporting climbers nationwide.